Privacy Policy.

Effective Date: 13 Jan 2025

At Hej.Babes, we are committed to safeguarding the privacy of all our guests, including families with children and babies. This Privacy Policy explains how we collect, use, and protect the information you provide when you use our website [www.hejbabes.com], book a retreat, or interact with our services. By using our website or services, you agree to the practices described here.

1. Information We Collect
We may collect the following information:

  • Personal Information: Your name, email address, phone number, mailing address, and information provided during booking or inquiries. Name and contact details of your emergency contact.

  • Child Information: Names, ages, and specific needs of children or babies traveling with you (e.g., dietary requirements, allergies, or other relevant details).

  • Health Information: Dietary restrictions, medical conditions, or other personal health details for adults and children to ensure a safe and tailored retreat experience.

  • Payment Information: Credit/debit card details, billing address, and transaction history for processing payments.

  • Technical Information: IP address, browser type, and website usage details collected through cookies and tracking technologies.

2. How We Use Your Information
We use the information collected to:

  • Process bookings and manage your retreat experience, including accommodations for families with children and babies.

  • Communicate with you about your reservation, updates, or promotional offers.

  • Provide tailored services, such as childcare, baby supplies, or specific dietary needs.

  • Enhance the retreat experience through guest feedback and operational improvements.

  • We may use photos and videos taken during the retreat for promotional purposes, including but not limited to social media, marketing materials, and future event promotions.

  • Comply with legal and safety obligations.

3. Information Sharing
Your information will not be sold or rented to third parties. However, we may share it with:

  • Service Providers: Third-party vendors supporting retreat operations, such as childcare providers, catering services, or payment processors.

  • Health or Safety Authorities: In emergencies where health or safety is at risk.

  • Legal Entities: To comply with legal requirements or resolve disputes.

  • Business Transfers: In cases of a merger, sale, or acquisition, your information may be transferred to the new organization.

4. Children’s Privacy
We collect and process limited information about children (e.g., names, ages, and specific needs) strictly for retreat planning and safety purposes. We prioritize the protection of children’s data and ensure it is handled with the highest care and security. Parents or guardians must provide all information about children.

5. Cookies and Tracking Technologies
Our website uses cookies to:

  • Enhance user experience and website functionality.

  • Analyze site performance and visitor behavior.

You can control cookies through browser settings. Note that disabling cookies may limit some website features.

6. Data Security
We implement appropriate security measures to protect all personal information, including data related to children and babies. While we strive to secure your data, no system is completely secure, and we cannot guarantee full protection against all risks.

7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your data.

  • Request corrections to inaccurate details.

  • Request deletion of data, subject to legal obligations.

  • Withdraw consent for specific uses.

To exercise these rights, please contact us at alex@hejbabes.com. Requests related to children’s data must be made by a parent or legal guardian.

8. Retention of Information
We retain your personal information, including data about children and babies, only as long as necessary to provide services and meet legal or regulatory requirements.

9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies before providing any information.

10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the effective date. Guests are encouraged to review the policy periodically for updates.

11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, including data related to children and babies, please contact us:

Hej.Babes Retreats
Aschbachweg 13
6370 Kitzbühel
Austria
alex@hejbabes.com
+46 709974292